At Elite Global Concierge Services, we strive to provide the highest quality luxury experiences and concierge services. To ensure clarity and fairness, please review our refund and cancellation policies carefully.
1. Booking and Payment
- All bookings are confirmed upon full or partial payment, depending on the package and services selected.
- Payments can be made via our accepted payment methods at the time of booking.
2. Cancellation Policy
- Diamond Package: Cancellations made 14 days or more before the scheduled service are eligible for a 50% refund. Cancellations within 14 days are non-refundable due to the exclusivity and pre-arrangements involved.
- Platinum Package: Cancellations made 7 days or more before the service receive a 50% refund. Cancellations within 7 days are non-refundable.
- Gold Package: Cancellations made 48 hours or more before the service are eligible for a 50% refund. Cancellations within 48 hours are non-refundable.
3. Rescheduling
- We understand that plans can change. Rescheduling is possible depending on availability.
- Rescheduling requests should be submitted at least 48 hours in advance for Gold packages and 7–14 days in advance for Platinum and Diamond packages.
4. Refunds
- Approved refunds will be processed via the original payment method within 7–10 business days.
- Certain third-party services (like hotels, events, or transportation) may have separate cancellation policies; refunds for these will adhere to the provider’s terms.
5. Non-Refundable Services
- Once services are rendered or partially consumed, refunds will not be issued.
- Fees for no-shows or late cancellations may also apply as indicated in your booking confirmation.
6. Changes to Policy
- Elite Global Concierge Services reserves the right to modify this Refund & Cancellation Policy at any time.
- Any changes will be communicated via email or posted on our website.